Inside a return window, or a factory warranty that is about to end? One of our certified technicians inspects your car where it is parked and gives you a detailed report with photos to take to your dealer. Book early in your window.
Deadline close? Add Priority Scheduling ($99) at checkout to be first in line for our next opening, or call or text us and tell us your date.
Bought from a dealer, CarMax or Carvana? Return and exchange windows are often only days long, so check your purchase agreement for the exact days. Book early in your window, so you have time to decide what to do if we find something.
How the CarMax return window worksHow the Carvana return window works
Factory warranties usually end at a set age or mileage, whichever comes first. Check your warranty booklet for your exact terms, and book well before coverage ends, so you can take what we find to your dealer.
Our report shows what we found. Your dealer or the manufacturer decides what's covered.
Full mechanical and safety inspection with the diagnostic scan and a plain-English summary naming the affected systems and next steps.
Book EssentialEach diagnostic code explained, Repair Cost Range Guidance (non-binding) and a 15-minute call you can request, so you walk into the service department knowing what you're asking about.
Book EnhancedMore checkpoints than any other tier, a detailed video walk-through, a 30-minute priority consultation, up to 6 Areas of Concern (specific questions you want answered), and one re-inspection credit valid for 60 days after your inspection.
Book EliteElectric cars are inspected on Enhanced or Elite. Hybrids and plug-in hybrids can choose any tier.
See a full breakdown of what each level includes
We come to the car. A travel fee may apply depending on where the vehicle is, and we confirm it with you before the inspection.
See the full inspection checklist
Haven't bought it yet? Read what a pre-purchase car inspection covers
It depends on your deadline. If you're still inside a return window, or your factory warranty hasn't ended, book as early as you can so you have time to act on what we find. If a deadline has already passed, the inspection still shows you the car's condition, but we can't tell you what your dealer or the manufacturer will do.
Book as early as you can, and add Priority Scheduling at checkout ($99, any tier) to be first in line for our next opening. On Essential and Enhanced it also brings your report by 11:59 PM Eastern on inspection day, or your $99 back; Elite already includes that report time. If your deadline is close, call or text (833) 644-0800 and tell us your date so we can go over scheduling with you.
No. Only your dealer or the manufacturer can decide that. We tell you what we found. Ask your dealer or the manufacturer whether what we found is covered by your warranty.
It's the same inspection and the same report, at the same prices. The only difference is that you already own the car.
Yes. One of our certified technicians comes to wherever the car is parked. A travel fee may apply depending on where the vehicle is, and we confirm it with you before the inspection.
Essential and Enhanced reports arrive within 24 hours of the inspection, and most go out the same day. Elite reports arrive by 11:59 PM Eastern on inspection day, or we refund $99. If you're inside a return window, book early in it, so you have time to act on what we find.
Choose your inspection online, and put your deadline in “Notes for the inspector” at checkout.